سياسة الاسترداد
Return & Refund Policy
1. Eligibility
- Returns are accepted within 2 days of receiving your order.
- Returns are accepted only if the product is malfunctioning or defective.
- Items must be undamaged, and in their original packaging.
- Proof of purchase (order confirmation or receipt) is required.
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2. Conditions
- Products that are not malfunctioning (e.g., change of mind, wrong size, or preference) are not eligible for return.
- Products that show signs of use, damage, or missing packaging will not be accepted.
- Delivery fees are non‑refundable and remain the responsibility of the customer.
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3. Process
- Inspect your order upon reception and test the products.
- Contact us within 2 days of delivery via WhatsApp at +961 70 374 579.
- Provide your order number and reason for return.
- Our team will arrange pickup or guide you to return the item.
- Once inspected, we will issue an exchange (no cash refunds).
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4. Important Notes
- No refunds are provided under any circumstances.
- Approved returns will be compensated with an exchange for another product of equal value.
- Customers are responsible for ensuring the product is securely packed during return.
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5. Contact Us
For any questions about returns, please reach us at:
📞 Phone/WhatsApp: +961 70 374 579